Privacy Policy

1. Introduction

This Privacy Policy describes how RisePort, operating under Yingkou Hualin Refractory Materials Co., Ltd., collects, uses, stores, shares, and protects personal information obtained through the website located at https://www.riseport.lol and any related services, applications, and communications provided by the Company. RisePort is a computer systems design and integration firm that provides enterprise-grade technology solutions, including systems architecture, cloud infrastructure, cybersecurity integration, and network engineering services. The Company is committed to safeguarding the privacy of all individuals who interact with our digital platforms and services.

By accessing or using the website, you acknowledge that you have read, understood, and agree to be bound by the terms described in this Privacy Policy. If you do not agree with any provision of this policy, you should discontinue use of the website immediately. This policy applies to all visitors, users, clients, and any other individuals who engage with the services provided through our platform. The Company reserves the right to update or modify this Privacy Policy at any time, and such changes will be effective immediately upon posting to the website. Your continued use of the website following any modifications constitutes acceptance of the revised policy.

This Privacy Policy is designed to comply with applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation or GDPR for residents of the European Economic Area, the California Consumer Privacy Act or CCPA, and other relevant privacy frameworks. We encourage you to review this policy periodically to stay informed about how we protect your personal information and to understand your rights and choices with respect to the data we collect and process.

2. Information We Collect

The Company collects several categories of information depending on the nature of your interaction with our website and services. This information may be collected directly from you, automatically through your use of the website, or from third-party sources as described in this policy. We are committed to collecting only the minimum amount of personal information necessary to fulfill the purposes outlined in this document.

Personal Identification Information: When you contact us through our website forms, subscribe to communications, or engage our services, we may collect personal identifiers such as your full name, email address, telephone number, company name, job title, and physical mailing address. This information is collected when you voluntarily submit it to us through contact forms, consultation requests, or service inquiries.

Technical and Usage Data: When you access the website, our servers automatically record certain technical information that your browser sends. This includes your Internet Protocol or IP address, browser type and version, operating system, referring and exit pages, date and time stamps, pages viewed, time spent on each page, clickstream data, and other diagnostic and usage statistics. This information helps us understand how visitors interact with our website and allows us to improve the user experience.

Communication Records: We retain records of any correspondence you send to us, including emails, contact form submissions, chat messages, and telephone call logs. These records may include the content of your messages, the date and time of communication, and any attachments or documents you choose to share with us during the course of our business relationship.

Service-Related Information: In the course of providing computer systems design and integration services, we may collect information related to your technology infrastructure, business requirements, project specifications, and operational data. This information is collected solely for the purpose of delivering our professional services and is treated with the highest standards of confidentiality and security.

3. How We Collect Information

The Company collects information through multiple methods and channels, each described below. We are transparent about our collection practices and do not employ any deceptive or hidden means of data gathering. Understanding how your information reaches us is an important part of maintaining trust in our data handling practices.

Direct Collection: The primary method through which we obtain personal information is direct submission by you. When you fill out a contact form on our website, send us an email at info@riseport.lol, call our office at +19207428398, or communicate with our team through any other direct channel, you are voluntarily providing us with your personal information. We collect only the data you choose to submit through these direct interactions.

Automated Collection: As is standard practice across the internet, we use automated technologies to collect certain information whenever you visit our website. These technologies include cookies, web beacons, server logs, and analytics tools that record your interaction with our pages. The automated data we gather does not directly identify you as an individual unless you have also provided personal identification information through one of our direct collection channels.

Third-Party Sources: On occasion, we may receive information about you from third-party sources, such as business partners, analytics providers, advertising networks, or publicly available databases. When we obtain information from such sources, we take reasonable steps to verify that the third party has obtained the data lawfully and has the right to share it with us. Any information received from third parties is handled in accordance with this Privacy Policy.

Service Delivery Context: During the course of providing our computer systems design and integration services, our engineers and consultants may collect technical data about your existing infrastructure, network configurations, software environments, and operational processes. This collection is always performed with your knowledge and consent as part of our professional engagement and is governed by the terms of our service agreements in addition to this Privacy Policy.

4. Use of Information

The Company uses the information we collect for a variety of legitimate business purposes, all of which are designed to provide, maintain, and improve our services while respecting your privacy rights. We do not use your personal information for purposes that are incompatible with those disclosed in this policy without first obtaining your explicit consent.

Service Provision and Delivery: The primary purpose for which we collect and process your information is to deliver the computer systems design, integration, and consulting services you have requested. This includes project planning, technical assessment, system architecture design, implementation, testing, deployment, and ongoing support and maintenance activities. Without the necessary information, we would be unable to fulfill our contractual obligations to you.

Communication and Support: We use your contact information to respond to inquiries, provide technical support, send service-related notifications, and communicate important updates about your projects or our services. This includes responding to messages submitted through our contact forms, replying to emails, and following up on consultation requests and service inquiries.

Website Improvement and Analytics: Technical and usage data collected through automated means is analyzed to understand how visitors interact with our website. We use this analysis to identify areas for improvement, optimize page layouts and content, fix technical issues, and enhance the overall user experience. This data is aggregated and anonymized wherever possible to protect individual privacy.

Legal Compliance and Security: We may process personal information as necessary to comply with applicable laws, regulations, and legal processes, including responding to lawful requests from government authorities. We also use data to maintain the security of our website and internal systems by detecting, preventing, and investigating potential security incidents, fraud, or other malicious activities that could compromise the integrity of our platform.

Marketing and Business Development: With your consent where required by law, we may use your contact information to send you newsletters, industry insights, service updates, and promotional materials related to our computer systems design and integration services. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in each message or by contacting us directly at info@riseport.lol.

5. Sharing and Disclosure of Information

The Company does not sell, rent, trade, or otherwise disclose your personal information to third parties for their independent commercial use. We share information only in the limited circumstances described below and always in compliance with applicable data protection laws. Our approach to data sharing is guided by the principles of necessity, transparency, and respect for your privacy rights.

Service Providers and Subprocessors: We may engage third-party companies and individuals to facilitate our services, provide technical infrastructure, perform data analysis, host our website and applications, process payments, or provide other operational support on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data. They are prohibited from using your information for any purpose other than providing services to the Company.

Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transition, your personal information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy and will require the acquiring entity to agree to honor the terms of this Privacy Policy with respect to any data they receive from the Company.

Legal Obligations: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including courts, law enforcement agencies, or government regulatory bodies. We will make reasonable efforts to notify you of such disclosures unless prohibited by law or where providing notice would compromise an ongoing investigation or pose a risk of harm to individuals.

Protection of Rights: The Company may disclose information where we believe in good faith that such disclosure is necessary to protect and defend our rights or property, to prevent or investigate possible wrongdoing in connection with our services, to protect the personal safety of users of the website or the public, or to protect against legal liability.

6. Cookies and Tracking Technologies

The Company uses cookies and similar tracking technologies on the website to collect and store certain information about your browsing activity. This section explains what cookies are, how we use them, and the choices available to you regarding their use. Understanding cookies helps you make informed decisions about your privacy preferences while using our website.

What Are Cookies: Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used across the internet to enable websites to function properly, improve user experience, and provide analytical information to website operators. Cookies may be session-based, meaning they are deleted when you close your browser, or persistent, meaning they remain on your device for a predetermined period or until you manually delete them.

Types of Cookies We Use: Our website uses essential cookies that are necessary for basic functionality, such as maintaining navigation state and enabling form submissions. We also use analytics cookies to collect information about how visitors use the website, including which pages are most frequently visited, how users navigate through the site, and whether users encounter errors. Additionally, we may use functional cookies to remember your preferences and improve your experience during subsequent visits.

Third-Party Cookies: Some cookies on our website may be placed by third-party service providers that we use for analytics, hosting, and other technical functions. These third-party cookies are governed by the privacy policies of the respective providers and are not controlled directly by the Company. We encourage you to review the privacy policies of these third parties to understand their data handling practices.

Your Cookie Choices: Most web browsers automatically accept cookies, but you can typically modify your browser settings to decline cookies, delete existing cookies, or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features. By continuing to use our website without changing your browser settings, you consent to our use of cookies as described in this policy.

7. Data Retention

The Company retains your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required to comply with applicable legal, regulatory, accounting, or reporting obligations. Our data retention practices are designed to balance the operational needs of the business with the privacy interests of the individuals whose data we hold.

For personal information collected through contact forms, email communications, and service inquiries, we retain the data for the duration of your business relationship with the Company plus a reasonable period thereafter, typically not exceeding five years from the date of your last interaction with us. Technical and usage data collected through automated means is retained for a maximum period of twenty-six months from the date of collection, after which it is either deleted or irreversibly anonymized so that it can no longer be associated with any individual.

Information that is necessary for the performance of a contract, for the establishment or defense of legal claims, or for compliance with statutory record-keeping requirements may be retained for longer periods as mandated by applicable law. When we no longer have a legitimate business need to process your personal information, we will either securely delete or anonymize it. If deletion or anonymization is not immediately feasible due to technical constraints, we will isolate the data from further processing until deletion or anonymization can be completed.

8. Data Security

The Company implements and maintains appropriate technical, administrative, and physical security measures designed to protect the confidentiality, integrity, and availability of your personal information against unauthorized access, alteration, disclosure, or destruction. Security is a foundational principle of our computer systems design practice, and we apply the same rigorous standards to our own infrastructure that we recommend to our clients.

Our security measures include but are not limited to industry-standard encryption protocols for data transmission and storage, firewalls and intrusion detection systems to protect our network perimeter, multi-factor authentication for access to internal systems, regular vulnerability assessments and penetration testing, security awareness training for all employees and contractors, strict access controls limiting data access to authorized personnel on a need-to-know basis, and comprehensive incident response and business continuity plans.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data. We encourage you to take reasonable precautions when transmitting sensitive information online, including using secure connections and keeping your own devices and credentials protected. If you have reason to believe that your interaction with our website is no longer secure, please notify us immediately at info@riseport.lol.

9. Privacy for Children

The Company does not knowingly collect, solicit, or maintain personal information from children under the age of thirteen, and our website and services are not directed at or intended for use by children. We take the protection of privacy for children seriously and have implemented measures to prevent the inadvertent collection of data from minors.

If we become aware that we have inadvertently collected personal information from a child under the age of thirteen without verified parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@riseport.lol so that we can promptly investigate and, if verified, remove the information from our systems. We strongly encourage parents and guardians to monitor the online activities of their children and to educate them about the importance of protecting their personal information online.

10. Your Rights and Choices

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding the personal information we hold about you. The Company respects these rights and has established procedures to facilitate the exercise of those rights by our users and clients. This section summarizes the rights that may apply to you.

Right to Access: You have the right to request access to the personal information we hold about you and to obtain a copy of that information in a commonly used electronic format. Upon receiving a verified request, we will provide you with a summary of the categories of personal information we have collected, the sources from which it was collected, the purposes for which it is being processed, and the third parties with whom it has been shared.

Right to Rectification: If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct or update such information. We will make reasonable efforts to verify the accuracy of the information and respond to your request within the timeframes prescribed by applicable law.

Right to Erasure: Under certain circumstances, you have the right to request the deletion or removal of your personal information from our systems. This right is not absolute and may be limited by our legitimate business interests, contractual obligations, or legal requirements to retain certain data. Where deletion is not possible, we will explain the reasons and inform you of the applicable limitations.

Right to Restrict Processing: You may request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to our processing activities. During any period of restriction, we will store your data but will not otherwise process it without your consent or as necessary for legal claims.

Right to Data Portability: Where technically feasible and as provided by applicable law, you have the right to receive your personal information that you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance from the Company.

Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests, including profiling, unless the Company demonstrates compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

To exercise any of these rights, please contact us using the information provided in the Contact Information section at the end of this policy. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing certain requests to ensure the security of your personal information and prevent unauthorized disclosures.

11. International Data Transfers

The Company is headquartered in China and operates globally, which means that your personal information may be transferred to, stored, or processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those applicable in your jurisdiction. By using our website and services, you acknowledge and consent to the transfer of your personal information across international borders as described in this policy.

When we transfer personal information across international borders, we implement appropriate safeguards to ensure that your data receives an adequate level of protection. These safeguards may include the use of standard contractual clauses approved by relevant regulatory authorities, adherence to recognized data protection frameworks, and contractual obligations imposed on any third-party recipients to maintain confidentiality and security standards consistent with this Privacy Policy. The Company takes all steps reasonably necessary to ensure that your data is treated securely and in accordance with the terms described herein, regardless of where it is processed or stored.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we will ensure that any transfers of your personal information to countries outside those regions are conducted in compliance with applicable legal requirements, including the use of appropriate transfer mechanisms and the implementation of supplementary measures where necessary to protect your data against unauthorized access by government authorities in the recipient country.

12. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services that are not owned, operated, or controlled by the Company. These third-party services are governed by their own privacy policies, terms of service, and data handling practices, which are independent of this Privacy Policy. The Company does not endorse and is not responsible for the privacy practices, content, or security of any third-party websites or services that you may access through links on our platform.

We strongly recommend that you review the privacy policies of every website and service you visit before providing any personal information. The inclusion of a link on our website does not imply that we have reviewed, approved, or endorsed the linked service or its privacy practices. Your interactions with third-party services, including any information you share with them, are solely between you and the third party. The Company assumes no liability for any damages or losses arising from your use of or reliance on any third-party services or content.

Additionally, the Company may integrate third-party tools, widgets, plugins, or APIs into our website to enhance functionality. These tools may collect information about your interaction with our website independently of the Company. We make reasonable efforts to select third-party providers that maintain privacy standards consistent with our own, but we do not control and cannot be held responsible for the data collection and processing activities of such providers. Please consult the respective privacy policies of these providers for detailed information about their practices.

13. Data Breach Notification Procedures

The Company has established and maintains a comprehensive data breach response plan that outlines the procedures to be followed in the event of a security incident involving personal information. We are committed to responding to any data breach promptly, transparently, and in accordance with all applicable legal and regulatory requirements.

In the event of a confirmed data breach that poses a risk to your rights and freedoms, the Company will notify affected individuals without undue delay through appropriate communication channels, which may include email notification, public announcement on our website, or direct written notice depending on the nature and severity of the incident. Our notification will include a description of the nature of the breach, the categories and approximate number of individuals and records affected, the likely consequences of the breach, the measures we have taken or propose to take to address and mitigate the breach, and recommendations for steps that affected individuals may take to protect themselves against potential harm.

We will also notify relevant supervisory authorities and regulatory bodies as required by applicable law, including data protection authorities in jurisdictions where affected individuals reside. The Company maintains a detailed internal log of all security incidents, including those that do not trigger mandatory notification obligations, for the purpose of continual improvement of our security posture and compliance documentation.

14. Legal Basis for Processing Personal Data

For individuals located in the European Economic Area, the United Kingdom, or other jurisdictions that require a specified legal basis for the processing of personal data, the Company relies on the following legal grounds:

Consent: Where you have given clear, informed, and unambiguous consent for the Company to process your personal data for a specific purpose, such as subscribing to our marketing communications or accepting the use of non-essential cookies on our website. You have the right to withdraw your consent at any time, but such withdrawal will not affect the lawfulness of processing carried out prior to the withdrawal.

Contractual Necessity: Where the processing of your personal data is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract, such as when we process your information to deliver our computer systems design and integration services under a service agreement.

Legitimate Interests: Where the Company has a legitimate business interest in processing your data that is not overridden by your interests, rights, and freedoms. Legitimate interests may include improving our website and services, conducting business analytics, ensuring network and information security, preventing fraud, and marketing our services to existing clients. We carefully balance our legitimate interests against your privacy rights before relying on this basis for processing.

Legal Obligation: Where the processing is necessary to comply with a legal or regulatory obligation to which the Company is subject, such as tax reporting requirements, court orders, or statutory record-keeping mandates imposed by authorities in the jurisdictions where we operate.

15. California Privacy Rights

This section supplements the information contained in the rest of this Privacy Policy and applies solely to residents of the State of California, in accordance with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, collectively referred to as the CCPA. This section describes the additional rights available to California residents and explains how to exercise those rights.

Under the CCPA, California residents have the right to request that the Company disclose the categories and specific pieces of personal information we have collected about them in the twelve months preceding the request, the categories of sources from which the information was collected, the business or commercial purpose for collecting or selling the information, and the categories of third parties with whom the information was shared. California residents also have the right to request deletion of their personal information, subject to certain exceptions, and the right to opt out of the sale of their personal information, although the Company does not sell personal information as that term is defined under the CCPA.

The Company will not discriminate against any California resident who exercises their rights under the CCPA. Discrimination includes denying goods or services, charging different prices or rates, providing a different level or quality of goods or services, or suggesting that a person will receive a different price, rate, level, or quality of goods or services as a result of exercising their CCPA rights.

16. GDPR and EEA Data Subject Rights

This section provides additional information for individuals located in the European Economic Area, the United Kingdom, and Switzerland, where the General Data Protection Regulation or its national equivalents apply. Under the GDPR, you have the following rights in addition to those described elsewhere in this policy:

Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or the place where the alleged infringement occurred if you believe that our processing of your personal data violates applicable data protection law. We encourage you to contact us first so that we may address your concerns directly and attempt to resolve any issues before you escalate to a regulatory authority.

Automated Decision-Making: The Company does not engage in automated decision-making processes, including profiling, that produce legal effects concerning you or similarly significantly affect you. If this practice changes in the future, we will update this policy, provide you with meaningful information about the logic involved, and offer you the opportunity to obtain human intervention, express your point of view, and contest the decision.

Data Protection Officer: For inquiries related to GDPR compliance and the exercise of your data subject rights, you may contact our designated data protection team using the contact information provided at the end of this policy. We will respond to all GDPR-related inquiries within the timeframe mandated by the regulation, generally within one month of receiving a verified request.

17. Changes to This Privacy Policy

The Company reserves the right to update, modify, or replace this Privacy Policy at any time in its sole discretion. Changes may be made to reflect evolving legal requirements, new business practices, changes in our data processing activities, or improvements to our privacy protection measures. We are committed to transparency regarding any changes to this policy and will take reasonable steps to notify you of material modifications.

When we make changes to this Privacy Policy, we will update the Last Updated date at the top of this page and post the revised version on our website. For material changes that significantly affect the way we handle your personal information, we will provide a more prominent notice, which may include an announcement on our website homepage, a banner notification, or, where we have your contact information and it is legally permissible, direct email notification to the email address associated with your account or previous interactions with the Company.

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of the website and our services after any modifications to this policy will constitute your acknowledgment of the changes and your agreement to abide by and be bound by the modified policy. If you disagree with any changes to this policy, you should discontinue use of the website and may contact us to request the deletion of your personal information, subject to any legal or contractual retention obligations.

18. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, or if you wish to exercise any of your privacy rights as described in this document, please contact us using the information below. We take all privacy inquiries seriously and will make every effort to address your concerns promptly and thoroughly.